Delete your account

Last updated: 2026-09-24

You can delete your TimelyChurch account yourself, from the website or from inside the TimelyChurch app. This page explains how, and what happens to your data.

If you are a church member

Sign in to your church's member portal (on the web or in the app).
Open your profile menu and choose "Privacy & Data".
Tap "Request account deletion" and confirm with the link we email you.
Your church reviews the request. Your personal data is then anonymized after a 30-day grace period. Contact your church administrator during that time if you change your mind.

If you are church staff or an administrator

Sign in and open "My Profile".
In the "Delete my account" section, confirm with your password and tap "Delete my account".
Open the confirmation link we email you within 24 hours.
Your account is deleted after a 30-day grace period. Until then you can still sign in and cancel the deletion from your profile.

If you are the only administrator of a church, first make another team member an administrator (or close the church) so the church is not left without anyone who can manage it.

What is deleted and what is kept

Deleted: your name, email address, phone numbers, address, photo, notes, group memberships and sign-in credentials.
Kept in anonymized form: donation totals and attendance counts, which your church may be legally required to keep for tax and accounting purposes. They are no longer linked to your name.
Backups: deleted data is removed from our rolling backups within 35 days.

Need help?

If you cannot sign in, email [email protected] from the address on your account and we will help you delete it.